Web Conferencing

Overview of Blackboard Collaborate Ultra

Blackboard Collaborate Ultra is the newest version of Blackboard’s free web conferencing module. Unlike previous versions, Ultra runs directly in your browser with no additional software installations required. A browser plug-in is required for screen sharing using Chrome.

Collaborate Ultra lets faculty, staff and students meet in an online space with video, audio, chat, whiteboards and screen sharing. It can be used for online course meetings, faculty hours, presentations, study sessions, special classes or make-up days.

The legacy version of Blackboard Collaborate is still available to all users. This version requires Java installation. For information and user guides on this version of Collaborate, please visit our Blackboard Collaborate information web page.

Some features of Blackboard Collaborate are not yet available in Ultra, including “Shared Sessions” (which grants shared access between courses) or conferences with more than 250 participants. For a full feature comparison, please reference Blackboard’s documentation:

Product details
Which experience should I choose?
View additional Feature Comparison

Collaborate Ultra Interface Overview

Click on the purple plus signs to learn about Blackboard Collaborate Ultra’s Interface.

Where to Access Blackboard Collaborate?

NU Faculty, Students: go to myNEU and log into Blackboard on the Self-Service tab. Once you select one of your courses, Blackboard Collaborate Ultra can be accessed under the “Tools” tab located on the left hand menu.

Requirements for Blackboard Collaborate Ultra Web Conferencing:

  • A computer with an Internet connection
  • A Northeastern myNEU account (faculty and students may visit myNEU to obtain their myNEU account)
  • Headset with microphone – See the headset recommendations (PDF) here
  • Webcam (optional)
  • System Requirements

For Faculty:  Getting Started

Quick Instructions for Creating a Collaborate Session in Your Course

  1. Go to your course in Blackboard and select Tools > Blackboard Collaborate Ultra.
  2. Click the plus (+) sign at the top right side of the sessions menu to create a new session.
  3. Name your session and provide Start Time,” “End Time,” and “Session Settings.”  Click “Save.”
  4. This will create a session with all of your students as participants and you as the moderator.  A web link for guests outside of class is available from the Guest Access area at the top of “Session Settings” in Session Options.

Blackboard Collaborate Ultra Moderator Resources

Blackboard Collaborate Ultra Moderator Videos

Blackboard Collaborate Ultra Participant Resources

Additional Resources

Troubleshooting

Training

  • Instructor-led Classes: Go to our Training page and look for ‘Introduction to Collaborate Ultra’ in the Calendar of Upcoming ITS Training Classes
  • How-to Solutions: Answers to commonly asked Blackboard Collaborate questions may also be found in myKnowledge, the ITS Knowledge Base.

Contact Information

  • Blackboard Collaborate provides 24X7 Support
    You can submit a support request on-line or call them directly. Contact Blackboard Collaborate Technical Support here.
  • Information Technology Services Northeastern University Blackboard Support
    Phone: 617.373.4357 (xHELP)
    E-mail: help@neu.edu
  • Online MBA, MST, and MSF programs offered through the D’Amore-McKim School of Business using Blackboard
    Phone: 855.836.3520
    Visit DMSB Support for answers to common questions, live chat, or to submit a support ticket
  • Blackboard Request Forms (Faculty Only)

 Alternative Web Conferencing Tools

These web conferencing tools may be helpful in specific contexts, but not all are supported by ATS.