Blackboard Asks You to Log In Again

If you log into Blackboard and then leave the browser window idle for a while, Blackboard may ask you to log in again. This is normal.

If, however, Blackboard asks you to log in again during active work, it is most likely due to your browser's configuration. Here are some fixes to try:


A. Empty your browser's cache as follows:

Internet Explorer 6:

1. Select Tools menu / Internet Options
2. Click Delete Cookies / OK
3. Click Delete Files / OK
4. Click OK

Internet Explorer 7:

1. If the menu bar is not displayed, press and release the ALT key on keyboard
2. Click Tools menu / Internet Options
3. Click Delete / Delete All / Yes
4. Click OK

Firefox:

1. Click Tools menu / Options...
2. Click Clear Now...
3. Click Clear Private Data Now
4. Click OK


B. Configure your browser to accept cookies

Internet Explorer:

1. Click Tools menu / Internet Options / Privacy tab
2. Configure as follows:

Click Advanced
Check Override Automatic cookie handling
Accept First party cookies
Accept Third party cookies
Always allow session cookies
OK

Edit button
neu.edu Allow
OK

3. Click OK

Firefox:

1. Click Tools menu / Options...
2. Check "Accept cookies from sites"


C. Upgrade to the latest version of Internet Explorer or Firefox

Internet Explorer:

1. Go to http://windowsupdate.microsoft.com
2. Click Express
3. Install all updates

Mozilla Firefox:

1. Go to http://www.getfirefox.com to download and install Firefox


We hope this information is helpful. Thanks for using Blackboard.